FAQ

What is Brigalow Country?

Brigalow Country Clothing is a 100% Australian owned country clothing and giftware brand that started in 2002.  Click here to find out all About Us.

 

Where can I find Brigalow Country Clothing?

Our clothing and giftware can be found in over 450 shops all across Australia, you can find a retailer by using our Store Locator 

You may have seen our clothing being worn by some of the actors on McLeods Daughters, or by some of Australia's finest country musicians, such as '8 Ball Aitken' or 'Dianne Lindsay'.  Or you could have spotted one of our shirts, hats or pair of jeans being worn by some of Australia's greatest Rodeo riders!  To check out some of the fantastic people and events we sponsor head on over to our Blog

 

How can I contact Brigalow?

You can get in touch by using the Contacts page, we have all our contact information available there.  We do our best to get back to email's by the next business day, or you can give us a call between 8am and 4pm Monday to Friday (excluding QLD public holidays)

 

Where can I find Brigalow Size Charts?

Our sizing charts are available on our sizing page.

 

My item doesn't fit, what can I do?

Don't Panic! We understand that even when all the correct measurements are taken, and an item of clothing should fit perfectly on paper; sometimes it still just doesn't FEEL right.  And we want you to feel comfortable wearing your Brigalow clothing.  That's why we offer a 30 day money back garuntee.  There's a few details you need to read over first, so head on over to the Refund Policy page. 

 

How long will it take to process my order?

Our goal is always to get your order packed and shipped inside 24hrs.  However because we're a very small team in a very large warehouse, sometimes that just isn't possible.  The majority of orders are shipped the same day, or on the next business day depending on what time we recieve the order.  We are extra busy in the lead up to Christmas and other gift giving holidays such as Mothers Day and Fathers Day, so the more time you allow for your gift to arrive the better.  If you haven't heard from us via email and it's been 2 business day's since you placed your order, please get in touch via the Contacts Page.

 

Can I place an order over the phone?

You're welcome to phone your order in, however all we ask is that you decide what you'd like to order before you call up.  We're happy to answer any questions you may have on a product, but please understand that we are a very small team and are always very busy, so please don't misintepret our conciseness for unfriendliness!

 

Can I order by mail?

You can mail your order to us using the address on our Contacts Page.  Please make sure you write neatly and include all the relevant sizes and codes associated with the products you are ordering.  Also ensure you provide a contact telephone number that you are reachable on between 8am-4pm Mon to Fri, your postal address, name and explain the payment method you wish to use.  We can accept your payment via credit card over the phone, or alternatively we can accept a cheque or money order, please see below for cheque or money order payment advice (ie: in the payment section of the FAQ).

 

I've placed an order but haven't recieved my parcel?

If you were given a tracking number (it might be called a consignment or reference number depending on the courier) you can visit the couriers website and see where your parcel is. All the details of the consignment and tracking information should've been emailed to you. 

If you've lost your tracking or consignment number please let us know via the contacts page and we'll happily find it for you.

 

I own a store, how can I stock Brigalow products?

Simply fill out our stockist application form here.  We endevaour to review and reply to all applications within 48 hours.

There is a lot of information at the end of the form, please read it first then contact us if you have any further questions.

 

My order arrived but it's damaged?

Bugger! We understand that from time to time this can happen, please log in to your account and go to the resolution center for details on how to get your money back, or a replacement, whichever you prefer.

 

I recieved my parcel but it's not what I ordered?

Double Bugger! Sorry about that, let us know the details and we'll be sure to replace it or come to a solution that you're happy with.  To do this log in to your account and go the resolution center to tell us about the issue.

 

I place an order but it's not in stock?

We try to keep the website updated with only items that we have in stock.  However we move so many products that sometimes we get behind in keeping the website current.  We can either place your order on back-order which we'll only do if we are expecting a shipment in the near future, or we will refund your money in full if the payment has already been processed.  Alternatively we can try and find you a replacement product as close as possible to the original order, we'll only do this after consulting with you first.

 

I recieved my parcel and everything is fantastic, what do I do now?

Tell all your friends, and be sure to friend us on Facebook, follow us on Twitter, and scream your love for us from the mountain tops.


How can I pay for my order?

We accept all major credit cards, as well as cheque or money order.

Make your Money Order out to:

Brigalow Clothing Pty Ltd

and mail it to:

Unit 1 - 14 Brennan Street

Slacks Creek, QLD, 4127

Please note we will not mail your order until we have recieved the funds from the money order in our account.  Taking into account postage times etc, this means your order could be delayed for anywhere between 3-10 working days.

 

How do I pay by Cheque?

Make all Cheques out to:

Brigalow Clothing Pty Ltd

and mail it to:

Unit 1 - 14 Brennan Street

Slacks Creek, QLD, 4127

Please note we will not mail your order until we have recieved the cleared funds from the cheque in our account.  Taking into account postage times etc, this means your order could be delayed for anywhere between 5-14 working days.